Welcome Back! Reassurance & What You Need to Know

Dear Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

1. Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office.
2. Re-engineered our intake process that places emphasis on social distancing and while still providing timely service.
3. We will ask you to please print and fill out the health history update, and the patient screening form prior to service to help expedite. (These links can be found on the main page of our website) If you don’t have access to a printer, we can provide a form for you.
4. To reduce the number of patients being seen in the office at one time, we are staggering appointment times.
5. When you arrive, we ask that you please remain in your vehicle and call our office. We will have a staff member come you to take your temperature and collect the requested forms.
6. We ask all our patients to please wash their hands upon entering the building.
7. We ask that all patients please wear your own face mask, if you do not have one, you may use a scarf or any other type of face covering. All staff members are wearing masks as well.
8. Please be aware that once you are in the operatory you will be asked to rinse prior to your cleaning or treatment
9. Added additional air HEPPA filtration
10. Complete cleaning after every treatment-rooms, door handles, counter-tops
11. Removal of soft fabric furnishing as well as offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
12. Disposable jackets for staff
13. Reduced the use of highspeed drills and added more protection for staff during this time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (239) 542-1500.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.

Sincerely,
Shierling Family Dentistry